Dedicated support for all your tabbs queries
Do you have questions about tabbs? We’re here to help. Fast, reliable, and always ready to assist.
From card machine troubleshooting to tabbs POS guidance, our dedicated customer support team is always on standby to assist you. Give our team a call or email us your enquiry for swift assistance.
Have a question?Complete the form and we'll get in touch.
Operating hours:
Monday – Thursday: 08:00-17:00
Friday: 08:00 – 15:00
Saturday & Sunday: Closed
Public holidays: Closed
Head Office:
- Suite 4 Steenberg House, Steenberg Office Park, Silverwood Close, Tokai, Cape Town, 7966
- 021 300 5780
- support@tabbs.io
Need help withyour tabbs payment system?
Getting started
How do I sign up for a tabbs card machine?
Visit our website, fill out the online application, and our team will reach out to guide you through the setup process.
Can I use tabbs if I'm a new business without a long transaction history?
Absolutely! tabbs supports businesses of all sizes, even those just starting out.
Device features
What payment options can the tabbs card machines accept?
Our card machines accept payments from all major networks in South Africa, including VISA, Mastercard, and SASSA.Â
How do I set up WiFi transacting on my tabbs machine?
Navigate to settings, select WiFi, find your network, and enter your password.
What's the difference between the tabbs Kozen, QPOS3, and SUNMI machines?
Each model varies in features and size, catering to different business needs. Explore our devices for detailed comparisons.
Cost & contracts
How much does it cost to rent a tabbs card machine?
Costs vary based on models and contracts. Contact our sales team for a tailored quote or explore our pricing options.
Are there any long-term contracts or can I rent on a month-to-month basis?
We offer flexible month-to-month rentals to suit your business needs.
Operational concerns
What should I do if my card machine isn't connecting to 4G or WiFi?
Check your location for adequate network coverage. Should connectivity issues continue, reach out to our dedicated support team.
How does the 48-hour settlement process work?
Once a transaction is completed, our system initiates the settlement process. Funds are usually transferred to your bank account within 48 hours, ensuring a smooth cash flow for your business.
Are the prepaid products (like airtime and electricity) automatically updated on the device?
Yes, our devices regularly update to ensure the latest products are available.
Support & coverage
What kind of support does tabbs provide for its devices?
From device troubleshooting to in-depth tabbs POS guidance, our dedicated support team is on hand during our operating hours to provide expert assistance. Whether it’s a technical hiccup or a general query, we’re here to help.
How does the device insurance cover work in case of damage or theft?
Our insurance policy protects your device from accidental damage and theft. For a comprehensive understanding of our coverage terms, contact our dedicated team.
Can I integrate tabbs POS with my current POS system?
Yes, tabbs POS directly integrates with most popular POS systems, including Pilot POS.Â
Drive your business with intuitive payment solutions
tabbs empowers thousands of companies in South Africa with effortless card & merchant payment solutions. Sign up with tabbs today to start streamlining your payment process and experience.
